Privacy policy

Effective Date: June 23, 2025
Last Updated: June 23, 2025

At VastVibe, your privacy and the security of your personal information are very important to us. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit our site or make a purchase, we may collect the following types of personal information:

  • Contact Information: Name, billing and shipping address, phone number, and email address

  • Payment Information: Credit/debit card details or other payment method details (processed securely via our payment providers)

  • Order Information: Products purchased, order value, date/time of purchase

  • Technical Information: IP address, browser type, device information, cookies, and browsing behavior

  • Communication Information: Emails, messages, or feedback sent to our customer service

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Send order confirmations, updates, and support messages

  • Respond to inquiries and customer service requests

  • Improve our website, products, and services

  • Prevent fraudulent transactions and ensure website security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with trusted third parties to operate our business, including:

  • Shopify: Our ecommerce platform

  • Payment Processors: To securely handle payments

  • Shipping Carriers: To deliver your order

  • Marketing Tools: For order updates or promotional emails (with your consent)

These partners are obligated to protect your data and comply with applicable privacy laws.

4. Your Rights (UK & EU Residents)

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your personal information

  • Object to or restrict certain types of data processing

  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at VastVibe@hotmail.com.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, or reporting obligations.

6. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Analyze site traffic

  • Enhance your shopping experience

You can control cookies through your browser settings. For more details, see our [Cookie Policy] (coming soon).

7. Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of online transmission is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

  • Email: VastVibe@hotmail.com

  • Phone: +44 7837 26323

  • Mail: 76/3 Strathearn Road, Edinburgh, EH9 2AF, United Kingdom