Return and refund policy
Effective Date: June 23, 2025
At VastVibe, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This Return and Refund Policy outlines your rights to return items, receive refunds, and the conditions under which these apply.
1. Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund. Returns are free of charge — VastVibe will cover the return shipping costs.
To be eligible for a return:
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The item must be in its original condition and packaging.
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Items must not be used, worn, washed, or damaged.
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Proof of purchase or order confirmation is required.
2. How to Initiate a Return
To request a return:
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Email us at VastVibe@hotmail.com with your order number and reason for return.
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We will respond within 2 business days with return instructions and a prepaid return label (where applicable).
3. Refund Processing Time
Once your return is received and inspected:
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You will receive an email confirming the return status.
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Refunds will be processed within 14 business days to your original payment method.
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Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
4. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Downloadable software or digital goods
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Personalized or custom-made products
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Perishable goods (if applicable)
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us immediately at VastVibe@hotmail.com. We will offer a replacement, exchange, or full refund at no cost to you.
6. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.
7. Contact Us
If you have any questions about our return and refund policy, please contact us:
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Email: VastVibe@hotmail.com
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Phone: +44 7837 26323
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Address: 76/3 Strathearn Road, Edinburgh, EH9 2AF, United Kingdom